Return Policy

Last updated:

1. Overview

At Vomrelonnriz, we want you to be satisfied with your purchase. This Return Policy outlines the conditions and procedures for returning products purchased through our website https://vomrelonnriz.world.

2. Right of Withdrawal (Cooling-Off Period)

In accordance with the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) and the Cancellation Act (angrerettloven), as well as the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days from the date you receive the product, without providing any reason.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement (e.g., via email) before the 14-day period expires.

3. Conditions for Returns

To be eligible for a return:

  • The product must be in its original, unopened, and unused condition.
  • The product must be in its original packaging.
  • You must provide proof of purchase (order confirmation email or receipt).
  • The return request must be made within 14 days of receiving the product.

We cannot accept returns of dietary supplements that have been opened or partially consumed, for health and safety reasons, unless the product is defective or does not match the description.

4. How to Initiate a Return

To start the return process:

  1. Contact us via email at ask@vomrelonnriz.world with your order details and the reason for the return.
  2. We will confirm your return request and provide you with return instructions, including the return shipping address.
  3. Pack the product securely in its original packaging and ship it to the provided address.
  4. Send us the tracking number for the return shipment.

5. Return Shipping Costs

If you exercise your right of withdrawal, you are responsible for the cost of returning the product unless the product is defective or was sent in error. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

6. Refund Process

Once we receive and inspect the returned product:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 14 days of us receiving the returned product.
  • The refund will be issued using the same payment method used for the original purchase.
  • The original shipping cost will be refunded only if the return is due to a defective product or an error on our part.

7. Defective or Incorrect Products

If you receive a product that is defective, damaged, or does not match its description:

  • Contact us immediately at ask@vomrelonnriz.world with details and, if possible, photographs of the issue.
  • We will arrange a return at our expense and provide either a replacement or a full refund, including any shipping costs.

In accordance with the Norwegian Consumer Purchases Act, you have the right to complain about defects within a reasonable time after you discovered or should have discovered the defect. The complaint deadline is at least two years from the date you received the product, and five years for products intended to last significantly longer.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • If you have completed these steps and still have not received your refund, please contact us at ask@vomrelonnriz.world.

9. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or partially consumed (unless defective).
  • Products returned after the 14-day withdrawal period.
  • Products not purchased through our website.

10. Dispute Resolution

If you are dissatisfied with our handling of a return or complaint, you may contact the Norwegian Consumer Authority (Forbrukertilsynet) or file a complaint with the Consumer Disputes Commission (Forbrukerklageutvalget). For EU consumers, you may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

11. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about our Return Policy, please contact us:

Vomrelonnriz
Bryggetorget 10, 0250 Oslo, Norway
Email: ask@vomrelonnriz.world